Withdrawal

Your relationship with Veracash rests on two linked sets of contracts: the Veracash service contract (Service Terms and Conditions) and the payment account and card contract provided by our partner Treezor (Card Terms and Conditions).

Our two contracts form a single, technically inseparable offer. The payment account cannot operate without the Veracash account, and the Veracash account cannot operate without the payment account that supports it. You therefore cannot withdraw from one while keeping the other. However, you can cancel your card on its own by exercising your right of withdrawal.

You can therefore choose between withdrawing from all Veracash services, which results in the simultaneous closure of your payment account, your debit card and your Veracash account, or withdrawing from your debit card only.

So if you simply wish to stop using your card without ending your relationship with Veracash, you can also use the withdrawal form below and select this option.

Precious metals purchases: metals purchases already carried out are not covered by the right of withdrawal, as their price is directly linked to market fluctuations that are beyond our control. If you hold any metals, these must be sold at the prevailing price or delivered before your relationship can be closed. Our team will support you through this process.

To exercise your right, a form is available on this page, in your member area and in the mobile app. Fill in the form and confirm by clicking “I confirm my withdrawal”. Your request is immediately followed by an acknowledgement of receipt by email.

No fees will be charged. If, at your express request, a service has begun before the end of the period, you may be charged in strict proportion to the service actually provided. Any sums due will be refunded to you within a maximum of 30 calendar days from receipt of your request.

Any questions? Our team is available to support you at every step, from this page.