Contact the Veracash Support Team
Our team answers all your questions, Monday to Friday.
Already a Customer?
Lost or stolen card?
If your card is lost or stolen, you can temporarily block it or cancel it directly from your Member Area or via the mobile app, under the My Payment Card > Security section.
Freeze or cancel your card
Need help?
You can contact us through the following channels:
- In the Contact section of your Member Area and via the mobile app.
- By phone on +33 (0)1.80.88.61.00 (local call rate) – Open from 9:00am to 6:00pm (CEST) Monday to Friday
A complaint?
If you are not satisfied with our customer service responses, you can submit a complaint online.
Submit a complaint
Not yet a Customer?
Getting started guides
Veracash has a range of guides available for you:
Find out more about fees
The most cost-effective solution on the market for buying, storing and selling gold.
The fee schedule is clear and there are no hidden charges.
Contact us
You can contact us through the following channels:
- This dedicated form
- By phone on +33 (0)1.80.88.61.00 (local call rate) from 9:00am to 6:00pm (CEST) Monday to Friday